Privacy Policy

1. Introduction

Evercrest Property Care Ltd ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information that you provide to us, including: your name, phone number, email address, and property address. This information is collected when you submit a quote request form, contact us by phone or email, or request an inspection.

3. How We Use Your Information

We use your personal data to: respond to your enquiries, provide quotes for services, arrange and carry out work on your property, and communicate about your project. We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of: your consent (when you submit a form), contractual necessity (when we carry out work), and legitimate interests (when we follow up on enquiries).

5. Who We Share Data With

We do not sell your personal data. We may share your data with: subcontractors working on your project (with your knowledge), our IT service providers (for data storage), and legal authorities if required by law.

6. Data Retention

We retain your personal data only for as long as necessary. Quote enquiries are retained for 12 months. Customer project records are retained for 7 years for warranty and legal purposes.

7. Your Rights

You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, and withdraw consent at any time.

8. Contact for Privacy Matters

For any privacy-related queries, please contact us at: info@evercrestpropertycare.co.uk or write to Evercrest Property Care Ltd, Wisbech, Cambridgeshire.